Casino Service Clientele

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A casino host is employed by a casino to deliver services to gamblers to help ensure that they become loyal patrons.

In these terms, casino customer service is a way of identifying and resolving the problems of a service or product through the people who are using and (ideally) benefiting from it - the customers. Some of the best customer service occurs soon after a service has been rendered. For example, nowadays, companies will immediately send out an email. Adresse Banque Casino Service Clientele, 32red casino flash, excel time slot template, sinopsis de la pelicula black jack Get a 100% up to £300 + 20 Free Spins at Genting Casino Significant Terms - New players only (first deposit). 100% Deposit Match Bonus from £20 to £300: Min 50x wagering (% game weightings apply), play restrictions apply. 84 Casino Customer Service Representative jobs available on Indeed.com. Apply to Customer Service Representative, Call Center Representative, Customer Success Manager and more!

Nature of the work[edit]

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A casino host will usually try their best to please patrons of their casino and will do their best to fulfill any reasonable requests their clients might have. The casino host has the power to issue complimentary services (or 'comps') to players. Comps can range from complimentary meals, beverages, and show (concert or theater) tickets right up to full accommodation in a hotel casino. A casino host will develop a relationship with every level of gambler, from first-timers playing quarter slots to high-profile multimillion-dollar gamblers (a high roller).

Comps issued by hosts vary greatly and can be anything from a free buffet coupon, overnight hotel accommodation and upgrade, or entertainment tickets, to luxurious villas and private charter flights to the casino. The level and issuance of these comps by the host is done using mathematical formulas that calculate a player's theoretical loss (also known as 'ADT' for average daily theoretical, or 'theo'), based on wager size, session length, and the house edge of the game. Based on this formula, the host will be authorized to re-invest a percentage of the house's theoretical win back into the player by issuing freebies with the aim of building a loyal relationship with the player.^[1]

Position in a casino[edit]

The casino host reports directly to the marketing managers in most casinos. The casino host is the member of management that has the most contact with players and patrons.^[2] The job of a casino host can be very competitive as they are seeking the repeat patronage of players, a common goal that is shared both among other hosts within the casino as well as with those at competing casinos.

In arts, entertainment, and media[edit]

Deke Castleman's non-fiction book, Whale Hunt in the Desert: The Secret Las Vegas of Superhost Steve Cyr, focus on a prominent Las Vegas casino host.^[3]
The TV series Las Vegas has a main character, Samantha Jane 'Sam' Marquez, who is a casino host.

References[edit]

^'Casino Hosts Las Vegas - Explanation & Overview of Host Duties'. VegasGuy.com. Retrieved 2017-03-13.
^'sagame66'. Retrieved 8 February 2019.
^Castleman, Deke (July 31, 2004). Whale Hunt in the Desert: The Secret Las Vegas of Superhost Steve Cyr (Hardcover ed.). Huntington Press.

External links[edit]

'Meeting a Casino Host'. About.com.

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Dec. 11, 2013

Play It S.M.A.R.T. and Create Customer Service
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Developing Your Team in 2014
2014 will be even more competitive than 2013 and that means investing in developing your associates will be critical. Click on the illustration above to open an interactive image and learn more.

Aim for Perfection
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15 percent is a nice chunk of change for the great state of New Jersey. Will other states start a tax war over online revenue? Read this article.

“Casino Customer Service Solutions, Tactics and More” is a compilation of industry-related casino customer service information and other gaming-related management topics offered by Robinson & Associates, Inc. Just glance over the topics and click on the items of interest to you.

We hope you find information that is not only interesting, but thought provoking and valuable to your endeavor to compete in today’s gaming market.

Marty Baird
CEO
CasinoCustomerService.com
Robinson & Associates, Inc.
602-639-4858

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